Senior Client Outcomes Specialist - Eastern Alliance

Senior Client Outcomes Specialist - Eastern Alliance page is loaded## Senior Client Outcomes Specialist - Eastern Alliance locations:
Carmel, IN:
Remote - Tennessee:
Remote - Kentucky:
Remote - Michigan:
Remote - Indiana time type:
Full time posted on:
Posted 6 Days Agojob requisition :
R3045#
** An exciting opportunity exists to join the Pro Assurance family of companies!**## At Pro Assurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions.

Pro Assurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with job opportunities in much of the contiguous United States.

This position supports our workers’ compensation line of business, Eastern Alliance. While we prefer the position to be hybrid and based in our Carmel, IN office, we’re also open to fully remote candidates located in Michigan, Kentucky, Tennessee, or elsewhere in Indiana.
Our Client Outcomes team members travel periodically to support the needs of the business.
The primary responsibility of the Client Outcomes Specialist is to serve as the internal champion of the Eastern Way, Client Services, and Return to Wellness (RTW), and to maximize the favorable outcomes and financial benefits of these philosophies and protocols for the Company, its team members, agents, policyholders, and injured workers. Working under minimal supervision, this position will be partnering with the regional service teams to ensure that the Eastern Way, Client Services, and RTW are effectively and consistently executed across the Company.
** What you'll do:
** 60% - Executes Client Services protocols. Provides Client Services oversight for the Company’s Large Accounts and accounts over $100,000 in manual premium, for all product offerings (Guaranteed Cost, Retros, Large Deductibles, Specialty Risk and Inova) across all Regions. Supports the consistent execution of Eastern’s Service Cycle, including:
* Independently coordinates, schedules and leads Client Services meetings, including:
* New business acquisition and set up – Point of Sale.
* Proper planning and execution of New Account Orientation and set up.
* Sends welcome email and follows up regarding initial needs.
* Serves as an active presenter by reviewing materials at the annual stewardship meeting to discuss and present solutions.
* Key contributor in Claim Review meetings.
* Fields the requests, coordinate with team members, prepares materials.
* Functions as subject matter expert in RTW, Client Services and Eastern Way strategies.
* Under minimal guidance and direction, develops service plans and follows through on, execution and measurement.
* Provides ideas and feedback regarding needs to develop and refresh materials, works with Marketing to execute.
* Functions as a point person for client specific needs and maintains consistent expectations regarding service across all teams.
* Analyze accounts where the company was not successful (new and renewal) by making recommendations for improved outcomes. Recommendations to be reviewed with assigned underwriter and review with appropriate team members as a learning opportunity.
* Assist teams in analyzing account trends throughout policy term and plan appropriate action steps to address/communicate.
* Acts as a point of contact for any special reports to assist with trending discussions.
* Facilitates claim system and/or website training for customers and agents.
* Establishes and maintains location codes for accounts.
* Works with the Claim Support team to update claims.
* Coordinate and lead the roll out of new client facing tools and materials.
* Educates internal team members, agency partners and clients.
* Works with the policy support team to create account specific panels and serves as the contact for requests from both internal and external…