Client Service Executive

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work, think of Gallagher.

At Gallagher, we’re service-minded individuals coming together to shape a future defined by excellence. As a Client Executive, you’ll play a key role in managing and growing client relationships. You’ll be part of a team that values collaboration, innovation, and doing the right thing.

• You drive and execute the Employee Benefits Client Service Cycle, ensuring a seamless renewal process and exceptional service delivery. Success is measured by client retention, with a target of 95%.
• You are the strategic relationship manager and primary client liaison for a complex healthcare-focused book of business.
• You lead client relationships with little to no day-to-day producer involvement, serving as the trusted advisor for healthcare organizations.
• You independently lead client meetings, strategy discussions, renewals, and financial reviews, ensuring confidence and clarity in all engagements.
• You manage and lead complex self-funded healthcare accounts, providing strategic guidance on plan design, funding strategies, and cost containment initiatives.
• You bring strong expertise in claims management, interpreting utilization trends, identifying drivers of cost, and partnering with vendors to recommend solutions.
• You leverage advanced financial acumen to analyze experience reporting, forecast financial outcomes, and communicate the implications of plan performance to clients.
• You proactively share market, regulatory, and compliance insights relevant to the healthcare industry, ensuring clients remain informed and prepared.
• You partner across a fast-paced, matrixed environment, collaborating with internal consulting, analytics, compliance, and shared service teams to deliver seamless client outcomes.
• You cross-solve with clients to introduce and align Gallagher resources beyond core benefits, including Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, and other specialty solutions.
• You champion Gallagher tools, systems, and shared resources to maximize efficiency, accuracy, and consistency in client deliverables.
• You anticipate, address, and resolve complex or escalated client issues with confidence and sound judgment.
• You mentor and develop Client Managers and account team members, providing guidance on strategy, financial analysis, and client engagement.
• You prioritize workflow and accountability across internal teams, vendors, and partners while ensuring compliance with local, state, and corporate standards.
• You exemplify the highest ethical standards, promote ethical behavior, and consistently uphold The Gallagher Way.
• You confidently make strategic decisions in ambiguous and complex situations, balancing client needs, market dynamics, and Gallagher priorities.
• You leverage a strong understanding of healthcare markets, carriers, and vendor partners to influence strategy and drive long-term client outcomes.
• You effectively influence without direct authority, aligning shared resources and specialty teams to execute client strategy in a matrixed environment.
• You provide clear, timely, and actionable feedback that develops team capability and elevates overall client service delivery.

• Deep experience working with healthcare organizations, with a strong understanding of industry-specific challenges,…