Back Office

Camberley, UK United Kingdom
FULL-TIME

Unox S.p.A., market leader in high-end oven production and certified as Great Place to Work for the eight consecutive year, is looking for a Back Office Specialist to join the Branch Operations team at Unox UK.

• Manage the end-to-end order process, ensuring the smooth and timely handling of orders from quotation and entry through to delivery, invoicing and returns.
• Accurately process and maintain customer orders in SAP, ensuring all order information, including pricing, customer details and delivery requirements, is complete, accurate and up to date.
• Monitor order progress and delivery schedules, proactively identifying, escalating and resolving issues.
• Coordinate stock and deliveries into the UK, working closely with Shipping, Warehouse and Head Office in Italy to ensure products are available, prepared and delivered according to customer requirements.
• Liaise with Head Office and internal departments, including Sales, Service, Shipping and Finance, to manage stock, production, order status, invoicing, credit, payments and other customer account-related matters.
• Support customers and dealers via telephone and e-mail, handling enquiries and providing accurate information on product availability, order status, stock delays and expected delivery dates.
• Manage returns in accordance with the RMA procedure, as well as non-standard orders, credits, free‑of‑charge orders and loan requests, ensuring company procedures are properly followed.
• Maintain accurate and up-to-date customer and order records, including databases, sales contracts, correspondence, documentation and archives, in accordance with company procedures and data management requirements.
• Produce reports and support continuous improvement, identifying opportunities to improve order management efficiency, accuracy, customer service and overall process performance.
• Support Branch Operations team's performance and continuity, contributing to agreed KPIs and providing cover when required.

• Previous experience in a customer-facing, administrative or sales support role is desirable; experience in retail or hospitality is also considered an advantage
• Strong communication and customer service skills
• Good IT skills, including proficiency in Microsoft Office and the ability to learn new systems; SAP experience is considered an asset
• Strong attention to detail and accuracy, particularly in data entry and record management
• Ability to prioritise tasks, meet deadlines and work effectively as part of a team, with a proactive and reliable approach

• Flexible Working Hours
• Paid time off & overtime
• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.