Servicing Specialist - Single Family

Description

Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands‑on training by members of the Merchants Mortgage team, you will be able to work in a laid‑back environment that encourages team building.

A successful Servicing Specialist, SF will complete required responsibilities in line with business objectives and in compliance with regulatory requirements. Success in this role requires knowledge and execution of multiple servicing processes and the ability to assist others when needed.

• Process servicing transfers and reconcile balances
• Reviewing and processing loan documents after closing for completeness and accuracy.
• Receiving and managing customer calls via incoming Customer Service Lines.
• Track all loan related insurance requirements.
• Validate insurance coverage amounts according to bank and local requirements.
• Assist with tax and insurance payments on escrow accounts.
• Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
• Book first mortgages and HELOCs on servicing platform.
• Analyze data and research issues and exceptions while making or recommending appropriate changes.
• Process incoming and outgoing mail items.
• Produce and mail late notices and monthly statements, sort, and process payments.
• Set up ACH plans upon receipt of authorization forms.
• Prepare and send payoff statements and process incoming payoff proceeds.

• A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred.
• Requires at least a high school diploma or GED from an accredited institution.
• Strong organizational skills required with the ability to prioritize work to meet deadlines.
• Must demonstrate excellent verbal and written customer service skills.
• Requires proficient knowledge of MS Word, Excel, and Outlook.
• Previous mortgage loan servicing experiences strongly preferred.
• Previous banking experience preferred

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing;
Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022).

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