Servicing Specialist - Single Family

Overview

Be among the first 25 applicants 2 days ago

Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building.

• Process servicing transfers and reconcile balances
• Review loan documents after closing for completeness and accuracy
• Receive and manage customer calls via incoming Customer Service Lines
• Track all loan related insurance requirements
• Validate insurance coverage amounts according to bank and local requirements
• Assist with tax and insurance payments on escrow accounts
• Verify payment of all taxes and insurance for escrowed and non-escrowed accounts
• Book first mortgages and HELOCs on servicing platform
• Analyze data and research issues and exceptions while making or recommending appropriate changes
• Process incoming and outgoing mail items
• Produce and mail late notices and monthly statements, sort, and process payments
• Set up ACH plans upon receipt of authorization forms
• Prepare and send payoff statements and process incoming payoff proceeds

• A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred
• Requires at least a high school diploma or GED from an accredited institution
• Strong organizational skills required with the ability to prioritize work to meet deadlines
• Must demonstrate excellent verbal and written customer service skills
• Requires proficient knowledge of MS Word, Excel, and Outlook
• Previous mortgage loan servicing experiences strongly preferred
• Previous banking experience preferred

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking, Mortgage Warehousing, and Banking. Merchants Bancorp has assets of $18.8 billion and deposits of $11.9 billion as of December 31, 2024.

• Entry level

• Full-time

• Other

• Banking