Consumer Processor

Description

NOTE:
This role is open to sit in any location across our footprint

This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed.

Requirements

Job Responsibilities Post Closing File Management

• Board loan to core system
• Fund loan as instructed on Closing Disclosure
• Deliver loan to investors
• Board participations to system when funding received from investors
• Track and update Final Title Policies

Application Processing

• Receive loan set up instructions
• Complete Loan Estimate and provide to client within required timeframe
• Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet
• Process rate locks

Closing File Management

• Maintain file in anticipation of closing
• Communicate with Loan Officers, title companies, insurance companies as necessary
• Order Payoffs
• Prepare Closing Disclosure and ensure provided to client in required timeframe
• Prepare closing documents and print closing packages for loan officer/title companies
• Support Loan Officer during closing as needed

Miscellaneous Loan Processing Tasks

• Process unoriginated files (denials, withdrawals, etc.)
• Ensure appraisals are provided to customers
• Provide support to Loan Officers
• Complete Quality Control audits as requested from investors

Other Duties as Assigned. Competencies Required Adaptability
- The degree to which one demonstrates openness to change and new ideas.

• Adjust to changing work requirements
• Respond to new situations

Initiative
- The ability to perform job responsibilities independently and responsibly.

• Proactively complete tasks
• Solve problems
• Improve processes
• Enhance products

Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.

• Consistency of work quality
• Compliance with standards, requirements, and expectations
• Tracking of numerical data and detailed organizational information
• Careful application of grammar, spelling, and punctuation rules.

Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.

• Abide by established quality customer service levels
• Attentive to internal and external customer needs

Productivity-The level of work output or efficiency as compared to a standard or comparted to others.

• Uses time and resources well
• Meets established deadlines

Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.

• Demonstrates sensitivity
• Promotes working together
• Provides support
• Respectful of others