Outbound Call Center Representative

SH-731 Outbound Call Center Representative, IN

Base pay range: $15.00/yr - $17.00/yr

Location:

Indianapolis, IN

• Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
• Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
• Primary duties may include, but are not limited to: gathers and records appropriate member information in accordance with policies and procedures via telephone.
• Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
• Records call details and utilizes call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
• Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
• Contacts physician offices to obtain demographic information or related data as needed.

• Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
• Computer/keyboarding proficiency strongly preferred.
• Knowledge of company products, services and benefits preferred.

Associate

Full-time

Other

Hospitals and Health Care