Front Desk Manager

Overview

Join to apply for the Front Desk Manager role at A Hiring Company
. This is a second shift position with a $21.00/hr rate and 5 hours guaranteed overtime at $33.00/hour (approx. $54,340/year
). A $500 sign-on bonus is available ($250 paid after 30 days; $250 paid after 90 days). Must have hotel experience in a management/supervisor capacity. Please apply directly at

Location:

Renaissance Indianapolis North Hotel, Indianapolis/Speedway area.

Major Functions include supervising the front desk team to ensure guest satisfaction, maintaining standards, training, morale, and profitability.

• Supervise the front desk by directing and supervising Guest Service Agents to ensure high guest satisfaction, employee morale, standards, training, and profit.
• Provide the highest quality service by working with Front Desk Agents to offer guidance; maintain and improve guest service and courtesy control programs; accountable for GSS scores and improvement.
• Manage guest problems or complaints professionally and hospitably.
• Adhere to company rules, procedures, and policies, including those in the Pyramid Global Guidebook; monitor compliance with PGH Policies and the Employee Conduct Policy.
• Ensure proper uniform and name tag, monitor Front Desk uniform standards, and maintain a clean, orderly Front Desk area.
• Maintain adequate Front Office supplies and knowledge of the Property Management System and downtime procedures.
• Coordinate weekly schedules based on occupancy forecast and provide productivity forecasts; schedule approved by Assistant Manager and posted weekly.
• Maintain knowledge of Guest Service Satisfaction scores; ensure scores are updated and explained to the team; respond to surveys as assigned.
• Resolve guest challenges to ensure 100% guest satisfaction; attend weekly staff meetings and coordinate with other department supervisors and managers as needed.
• Participate in hiring; complete associate reviews; interpret job specifications and assign duties; motivate employees; promote teamwork and morale.
• Provide ongoing training to Front Desk staff to increase knowledge and skills; conduct monthly department meetings; manage time cards, overtime, payroll inputs, and weekly progress reports.
• Ensure adherence to Front Desk credit policies; manage end-of-shift and period-end tasks; strive for optimal average rate and occupancy; ensure hotel balance and communication of discrepancies to management and bookkeeping.
• Prepare weekly forecasts and work schedules; know emergency procedures; promote safety and a safe working environment.
• Act as Manager on Duty and oversee hotel operations; understand maintenance and operating procedures of equipment; monitor budget adherence.
• Other duties as assigned.

• Hotel experience in a management or supervisory capacity required.

• Employment type:
  
  Full-time
• Seniority level:
  Mid-Senior level
• Job function:
  Other
• Industries:
  Business Content