Director, Revenue Operations

Department: Operations / GTM
Employment Type: Full-time, Exempt

We’re hiring a Director-level leader to build and run our Sales Operations and Billing Operations function end-to-end. This role owns the systems, processes, and reporting that power our revenue engine—spanning lead management, pipeline health, contracts, billing, commissions, and customer retention. You’ll be both a hands‑on expert (Hub Spot/Salesforce + billing/Chargebee) and a builder of scalable processes and a future team.

• Own GTM Systems & Data
  • Serve as expert administrator for Hub Spot
    , including architecture, user management, data hygiene, integrations, and automations.
  • Troubleshoot and resolve technical issues (duplicate records, data migrations, integrations).
  • Define and maintain lead lifecycle
    , scoring, routing, and scheduling logic.
  • Oversee database structure and governance to ensure consistent, accurate reporting.
• Design and maintain pipeline management processes, opportunity stages, forecasting hygiene, and SLA adherence.
• Build and publish sales performance dashboards (rep, team, funnel) and board‑level reports.
• Partner with Sales leadership on territories, quotas, and monthly commissions.
• Assist with sales collateral (decks/presentations—own structure and 80–90% completion).
• Own Billing Operations
  • Oversee contract administration
    , order forms, approvals, and CRM‑to‑billing data flow.
  • Manage billing systems (e.g.,
    Chargebee
    ), subscription setup, invoicing cadence, and renewals.
  • Create and enforce SOPs for contracts, billing, collections, and renewals.
• Drive Customer Retention
  • Build and maintain partner/customer health records and reporting; identify risk and expansion opportunities.
  • Partner with CS and Marketing to operationalize renewals and retention strategies
    .
• Deliver recurring revenue analytics and ad‑hoc insights to guide GTM strategy.
• Leverage AI‑driven tools (e.g., predictive scoring, data cleansing, workflow automation) to increase accuracy and efficiency.
• Use SQL and database management skills to extract and transform data for reporting and optimization.
• Own the Rev Ops tech stack roadmap and continuously improve processes for scale and accuracy.

• 7–10+ years in Sales Operations / Revenue Operations
  , with meaningful exposure to Billing Operations
  .
• Expert‑level Hub Spot or Salesforce admin experience; formal training/certification strongly preferred.
• Proficiency in SQL and database management (data structuring, queries, reporting).
• Hands‑on experience with billing platforms (ideally Chargebee) and contract workflows.
• Strong working knowledge of CRMs, automation platforms, and AI‑based productivity tools.
• Proven project management across parallel initiatives and stakeholders.
• Strong analytical skills with fluency in CRM reporting and business metrics (funnel, pipeline, retention, commissions).
• Demonstrated self‑sufficiency—able to define problems, build solutions, and ship improvements with minimal guidance.

• Experience building a Rev Ops function from early‑stage to scale.
• Familiarity with data visualization tools (e.g., Power BI, Tableau, Looker).
• Background supporting SaaS subscription models and ARR reporting.

• Accuracy and timeliness of commissions and billing.
• CRM data quality and adoption; lead SLAs and conversion metrics.
• Forecast accuracy and pipeline health.
• Retention and renewal performance tracking.
• Implementation speed and measurable ROI of process/system improvements.

This is a Director‑level role with a path to build and lead a specialized team across Sales Ops, Billing Ops, and Analytics as we scale.

Compensation: Director‑level base + annual performance bonus
Benefits: [Health, dental, vision], 401(k), paid time off, and other company perks.

We’re an equal opportunity employer and value diversity. We encourage applicants from all backgrounds to apply.

11939 N. Meridian Street
Suite 125
Carmel, IN 46032