Operations Manager, Cloud and Infrastructure

Overview

Creating Peace of Mind by Pioneering Safety and Security

Allegion helps keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. In 2024 we were awarded the Gallup Exceptional Workplace Award, recognizing one of the most engaged workplace cultures in the world.

The Operations Manager, cloud and infrastructure, is responsible for overseeing the management, optimization, and strategic direction of the organization’s IT infrastructure and cloud operations. This role involves leading a team of IT professionals, ensuring the reliability, scalability, and security of technology operations, and aligning IT strategies with business objectives.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

• Lead the management and optimization of Allegion’s global IT infrastructure and cloud operations, ensuring high availability, performance, and security.
• Collaborate with senior leadership to align cloud and infrastructure initiatives with organizational goals and growth strategies.
• Oversee cloud deployment, monitoring, and resource optimization across platforms such as AWS, Azure, and GCP.
• Ensure compliance of cloud governance policies, best practices, and compliance standards.
• Manage vendor relationships, monitor service level agreements (SLAs), and evaluate vendor performance to ensure service quality.
• Lead, mentor, and develop a team of IT operations professionals, fostering a culture of continuous improvement.
• Identify opportunities for technological innovation, automation, and process improvements within cloud and infrastructure services.
• Conduct risk assessments and develop mitigation strategies to minimize operational threats.
• Collaborate on disaster recovery and business continuity planning to ensure resilience of IT operations.
• Manage budgets, track KPIs such as system uptime, project delivery, and team performance, and report on progress to executive leadership.

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
• 8+ years of experience in IT infrastructure and cloud operations, including at least 3 years in a management role.
• Proven expertise in managing large-scale cloud migrations and global IT operations.
• Strong knowledge of cloud platforms such as AWS, Azure, and GCP, along with automation tools (Terraform, Ansible, Cloud Formation, ARM templates).
• Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and orchestration.
• Familiarity with monitoring and logging tools (Elasticsearch, Prometheus, etc.).
• Excellent problem-solving skills, with the ability to work effectively under pressure.
• Strong leadership, communication, and collaboration skills to work across teams and with vendors.
• Demonstrated ability to develop and execute strategic initiatives that enhance infrastructure reliability and security.

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it.”
• You value personal well-being and balance, because we do too!
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because Allegion recognizes you have a full life outside of work.

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• Hybrid work arrangement
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible…