Client Services Analyst

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This position requires regular onsite work at our Carmel, Indiana office. Candidates must be able to commute to and work from this location as part of their role.

• Provide answers and resolve problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates.
• Partner with clients to provide insight, analysis, and solutions to business problems.
• Actively collaborate with other team members and develop strong working relationships with clients, service/sales team, and other key stakeholders.
• Manage multiple priorities daily from both external and internal clients in a professional and timely manner.
• Monitor accuracy and completeness of all assigned tasks.
• Facilitate the transfer of technical information to potentially non-technical clients.
• Drive client satisfaction by proactively managing, troubleshooting & delivering technical information via phone, online, on-site. This position requires superior interpersonal communication with clients, technical resources, professional services, sales and management.

• BS/BA in Information Systems, Programming, and/or Database Analytics required.
• 0-4 years of experience – problem solver with proven experience in data, information systems, client-facing roles, with strong communication and support skills.
• Superior technical problem identification and resolution skills.
• Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools.
• High-level process knowledge and technical skills relating to software development; networking and database management; database administration; SQL programming; application design and development specification documentation; direct client contact and communication; product sales demonstration; and product requirements documentation.
• Will work to become a product expert across all Baker Hill product lines.
• Self-starter and self-directed. Will work collaboratively with other internal and external stakeholders.
• Excellent organizational and time management skills and ability to work with minimal supervision.
• Superior oral and written communication skills.
• Critical qualities to success in this position include: self-starter, leader, takes initiative, independent worker, believes in continuous learning, and has special attention to detail.
• Completion of SAFe Overview required for foundational understanding of Agile principles;
  Must be completed within 90 days of employment.
• Experience or familiarity with AI tools (e.g., Microsoft Copilot, ChatGPT or similar) is preferred to enhance productivity and efficiency.
• Banking industry knowledge preferred.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.