Field Service Technician Site Leader; Carmel

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. In 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

The Service Technician Site Leader will provide local IT Leadership and support services for the Allegion Corporate office in Carmel, IN. They will provide strategic guidance and hands‑on technical support to ensure a seamless technology experience for all employees, including the Executive Leadership Team. This role combines leadership and technical expertise—supervising and mentoring the local Field Service team while acting as the technical escalation point for complex issues.

The Site Leader will drive incident and request resolution to exceed SLA targets, champion the evolution of the client computing environment, and lead critical IT infrastructure projects that align with business objectives. Regular day hours Monday through Friday are required, with occasional off‑hours support.

• Supervise and mentor Field Service Technicians and contractors.
• Partner with site leadership to align IT priorities with business objectives.
• Lead projects that enhance IT operations and user experience.

• Provide advanced troubleshooting and serve as the escalation point for complex issues.
• Deliver exceptional support for the Executive Leadership Team.
• Deliver comprehensive support for high‑profile events and meetings—including Board Meetings, Town Halls, and conferences—ensuring seamless technology setup and flawless execution.
• Ensure optimal performance of Microsoft Teams Rooms, meeting spaces and collaboration tools.

• Drive adherence to ITIL processes and SLA commitments.
• Manage hardware/software lifecycle, including procurement and deployment.
• Conduct root cause analysis to prevent recurring incidents.
• Perform other assigned operational duties.

• Support network, server, and security infrastructure at a foundational level.
• Optimize Microsoft 365 and related collaboration platforms.

• Proactively identify opportunities to improve IT capabilities and efficiency.
• Lead initiatives that enhance the end‑user experience.

• A minimum of 2-5 years work experience supporting manufacturing and office environments, specifically a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft
  365 (SharePoint, Teams, One Drive). Mobile environment operating systems;
  Apple iOS and Android.
• Must have outstanding and highly professional verbal and written communications skills and be effective at communicating highly technical issues in a non‑technical manner, considerate of each customer's focus and priority.
• Experience with PC Hardware troubleshooting.
• Basic Audio‑Visual Support.
• Broad technical IT knowledge and awareness of industry trends.
• Operational Excellence – Root Cause Analysis, process, risk reduction, security and controls, change management.
• Working in cross‑functional teams and the ability to work as part of a virtual team.
• Ability to multitask and prioritize effectively.
• Candidate must be a self‑motivated problem solver operating with limited supervision to help achieve goals for a global team.

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work‑life balance. Our employees enjoy generous paid time off, because at…