Technical Support Engineer

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We are looking for a dedicated Technical Support Engineer to provide Tier 2 support to our external clients in a high‑energy, fast‑paced, and team‑oriented environment. The role may also involve full‑stack software development, resolving production issues, and engaging with banking solutions to meet client needs. Ideal candidates will have strong technical skills and experience working with our technology stack.

• Provide answers and resolve problems for clients via phone, email or online for Baker Hill software products; including testing, troubleshooting, and implementing necessary configuration changes and updates.
• Partner with clients to provide insight, analysis, and solutions for business problems.
• Actively collaborate with other team members and develop strong working relationships with clients, service/sales team, and other key stakeholders.
• Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks.
• Facilitate the transfer of technical information to potentially non‑technical clients.
• Design and develop high‑performance and impactful software to solve complex business problems.
• Deliver highly functional systems and tools to support our financial SaaS platforms.
• Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews.
• Communicate complex technical concepts concisely to non‑technical counterparts.
• Adopt, embrace, and promote agile, waterfall, and test‑driven software development practices.
• Review project proposals, evaluate alternatives, provide estimates and make recommendations.
• Analyze program performance during execution while using various programming languages and techniques.
• Identify potential process improvement areas and suggest options and recommend approaches.

• 2–3 years of software development experience, specifically web applications.
• Strong C#, .NET, Azure, SQL, RDBMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and jQuery.
• Strong knowledge of sound development practices – ability to communicate these to a non‑technical audience.
• Excellent problem‑solving, analytical skills and debugging skills.
• Strong time‑management skills – ability to work on multiple projects within the same time frame.
• Strong willingness to collaborate and work with a team.
• Strong knowledge of Waterfall and Agile Methodologies.
• Demonstrated proficiency with AI tools such as Co‑Pilot and/or ChatGPT, leveraging them proactively to streamline workflows and enhance task efficiency.
• Willingness to mentor/train less experienced associates.
• Knowledge of SCM systems and best practices.
• Knowledge of Continuous Integration Platform.
• Experience with Business Objects is a plus.
• Experience with HIPAA or PCI Security Practices is a plus.
• Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP.
• Solid understanding of RDBMS technologies and SQL.
• Experience with REST‑based APIs design (XML, JSON, etc.).
• Ability to work independently as well as in teams, in a fast‑paced environment.
• Strong knowledge of multiple department applications, subsystems and functions.
• Strong oral and written communication skills.
• Strong problem‑solving and analytical skills.
• Critical qualities to success in this position include: self‑starter, leader, takes initiative, independent worker, believes in continuous learning and has special attention to detail.
• Strong organizational skills.
• Banking industry knowledge preferred.

BS/BA Computer Science, Mathematics, or other related degrees (Preferred).

This position requires regular onsite work at our Carmel, Indiana office. Candidates must be able to commute to and work from this location as part of their role.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.

Entry level

Full‑time

Information Technology

Banking

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