SaaS Support Specialist: Customer Success & Docs
Listed on 2026-10-13
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
CDM Smith is seeking a technically savvy SaaS Technical Support Analyst to act as a trusted product expert, delivering responsive support, troubleshooting, and issue resolution for our customer base. You will collaborate with Product, Engineering, Sales, and Customer Success teams to improve adoption and retention.
Responsibilities include managing Zendesk tickets, contributing to knowledge base content, and supporting onboarding and workshops to drive customer success.
The SaaS Support Specialist:
Customer Success & Docs position in the IT & Technology field is open for applications.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Carmel, IN, United States.
This opportunity is part of our work in IT & Technology.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).