Run Operations Lead

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at   Alter Domus is seeking a Run Operations & Dev Ops Leader to act as the operational bridge between Product Engineering and Tech Ops, including Infrastructure and Service Desk. This hands-on leadership role is accountable for ensuring that new and changed products enter production in a supportable, secure and resilient state, remain stable and scalable, and continuously improve through operational feedback.

The role combines production operation Reliability Engineering and service management. The Senior Manager will lead and mentor a Dev Ops team, define engineering and automation standards, oversee hybrid cloud infrastructure and CI/CD capabilities, and coordinate high-impact production incidents. Working across Product, Engineering, Information Security, Infrastructure, Networking, Service Management and external partners, the role will champion a reliability-first culture and support services operating within a 24/7 model.

RESPONSIBILITIES Operational Readiness and Service Transition Define and maintain operational acceptance criteria covering monitoring, backup and restore, documentation, support models, security, access, capacity and disaster recovery. Lead go-live readiness reviews and provide clear go/no-go recommendations based on production risk and supportability. Coordinate knowledge transfer to Service Desk, Infrastructure and support teams, ensuring runbooks, known errors and escalation paths are complete. Ensure new and changed services, infrastructure components, dependencies and ownership details are accurately recorded in the CMDB.

Production Operations, Incident and Problem Management Lead L2/L3 production escalations and major incident bridges across Product, Infrastructure, Security and vendors, maintaining timely stakeholder communications. Facilitate post-incident reviews and robust root cause analysis, ensuring corrective and preventive actions are assigned, automated where possible and closed on time. Identify recurring incidents and drive problem resolution across application code, infrastructure and operational processes.

Define and maintain clear L1, L2, Product, Infrastructure and vendor escalation paths for each service. Release, Change and CI/CD Governance Act as the primary link between Product release planning and Tech change management. Ensure releases comply with change governance, including risk assessment, testing evidence, release gates, rollback plans, infrastructure impact and communications. Coordinate release and maintenance windows, including dependencies such as patching, upgrades, certificates and capacity, and maintain a consolidated calendar.

Own the strategy and evolution of secure, reliable CI/CD and Git Ops capabilities using tools such as Azure Dev Ops, Jenkins, Git Lab CI, Git Hub Actions or ArgoCD. Reliability, Observability and Resilience Maintain high availability for business-critical applications and infrastructure, with service objectives aligned to business needs and a target of 99.9% uptime where applicable. Define and monitor service level objectives, service level indicators and error budgets for availability, response time, errors, jobs, databases and certificates.

Design end-to-end monitoring, telemetry and alerting using platforms such as Datadog, Dynatrace, Splunk, Grafana, Prometheus, Azure Monitor, PRTG or App Dynamics. Monitor capacity, performance and cost trends, raising risks before they become incidents and driving timely remediation. Ensure backup, restore and disaster recovery tests are planned, executed and documented for critical services, with realistic RTO and RPO targets. Infrastructure as Code and Automation Oversee the design, implementation and operation of secure, scalable hybrid and public cloud…