GRAMS- Senior Delivery Manager

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #Lifeat Real Chem  culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

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Job Summary:

Real Chemistry is looking for a AI-Forward Technical Delivery Manager join our growing team!

21

GRAMS, Real Chemistry’s advertising agency, has been ranked the #2 creative health agency in the world by Cannes Lions. ROOM
42 is 21

GRAMS’ in-house production company, content studio, and Digital & Technology services arm — the team that turns briefs, Figma files, and napkin sketches into working, beautiful, compliant digital deliverables for the top pharma and biotech companies in the world.

We are looking for an AI-Forward Technical Delivery Manager (TDM) to run technical delivery across the full ROOM
42 output spectrum — marketing websites, microsites, emails (including Veeva rep-triggered and approved email), banners, IVAs, conference kiosks and interactive experiences — built with in-house developers and specialist vendor partners. This is the person who owns whether the right work gets to the right build team, whether the estimate is real, whether it ships to spec and on time, and who is increasingly using AI to make all of that faster and more consistent.

The project manager and account teams own the client relationship and the date. The TDM owns whether that date is achievable and gets the work built — qualifying intake, routing to the right build team, running the review-and-QA lifecycle, holding vendors to standard, and applying AI where it creates genuine delivery leverage, not novelty.

This is a hybrid role, based in any of our US based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN or remotely within the US, depending on team and business needs.

What you’ll do:

Intake & Technical Qualification

• Triage incoming requests from Workfront and Jira; assign deliverable type, complexity tier, and dependency flags (Veeva, MLR, client restrictions) within a defined SLA.
• Return incomplete requests rather than absorbing them — no handoff to build without specs, assets, link matrix, CTAs/UTMs, and a real level-of-effort estimate.
• Own or validate the estimate before any build commitment, using ROOM
  42’s estimation tooling and rate card.
• Decide in-house vs. vendor partner per project against MSA offshore rules, client restrictions, Veeva dependency, and capacity — and elevate routing decisions that carry cost or transition implications.
• Run day-to-day vendor delivery: standing syncs, staging-date accountability, cap-burn visibility against SOW, and knowledge-transfer documentation during vendor transitions.
• Escalate quality issues to the vendor lead and commercial issues to the Digital & Technology leadership.

Technical Delivery Lifecycle

• Own delivery from kickoff through post-launch: dev kickoff, staging links, review-round sequencing (R1/R2/R3), MLR/PRC submission readiness, QA gate, and go-live.
• Maintain a live…