Senior Claims Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN.

The Senior Claims Representative manages high priority accounts and catastrophic claims.

• Maintain a claim inventory as deemed appropriate by management
• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claim with phone interviews/emails and obtain appropriate documentation
• Evaluate exposure and adjust reserves as required
• Conclude claim processing in accordance with company standards
• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
• Provide training and act as a mentor for members and other claims personnel
• Travel to annual workers compensation conference and/or attend educational seminars
• Other job-related projects or assignments as delegated
• Maintain and uphold a high standard for customer service

• Insurance and/or Industry certification or designation

• Associate’s or Bachelor’s degree in business, financial related discipline, or Human Resources (preferred)
• Proficient with Microsoft, Windows, Excel, IVOS, etc.
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 3 – 5 years’ experience in similar position

• Health Benefits:
  
  Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits:
  
  ESPP; 401k;
  Student Loan Assistance;
  Tuition Reimbursement
• Mental Health & Wellness:
  Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits:
  Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.