Director of Titles Operations

OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations – US Marketplace
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In this role, you will lead a large, high-impact team responsible for the end-to-end title process—from intake to correction to release—delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.

• Bachelor’s degree in Business, Operations, Finance, or related field preferred.
• 8+ years of progressive experience in automotive, financial services, or related industries.
• 5+ years of proven leadership, including managing large, multi‑site or high‑volume teams.
• Strong financial acumen and ability to manage budgets.
• Demonstrated success in process transformation, compliance management, and stakeholder influence.
• Proficiency with CRM platforms and core business technology tools.
• Direct experience in title operations or processing (nice‑to‑have).
• Experience leading operations through automation, digitization, or regulatory change (nice‑to‑have).

• Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
• Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
• Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
• Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
• Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
• Establish time‑bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
• Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
• Serve as the primary liaison to internal and external stakeholders on all title‑related matters.
• Lead and develop a large, high‑performing team, fostering a culture of accountability, inclusion, and growth.
• Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
• Engage employees through coaching, recognition, and career development opportunities.
• Represent Title Operations in enterprise‑level initiatives, projects, and presentations to senior leadership.
• Lead cross‑functional project work to improve efficiency, reduce costs, and enhance customer experience.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401(k) (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? We can’t wait to hear from you!
Apply today to join a forward‑thinking team that is redefining the vehicle marketplace.