Assistant Manager

Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Perks and Benefits:

Direct career growth path to General Manager or Area Management positions as we continue to grow in Indiana

Competitive base pay with monthly bonuses

Merit-based pay increases

Complimentary service membership

Weekly payroll

About the Position:

The Scenter Assistant Manager is vital at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This role will help support both of our locations:
Carmel and Zionsville with a focus on becoming the General Manager at our 3rd location.

This role is hourly, paid weekly, with performance-based bonuses paid monthly.

This position requires:

Management or supervisory experience

Customer service experience (retail, restaurant)

Sales experience (preferably in a membership model)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We seek a confident assistant manager who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can lead day-to-day operations of the Scenter, emphasizing critical KPIs:
Labor Efficiency, Membership Sales, Average Ticket Price, Rebook Ratio, etc.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations;
Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability: hold oneself and others to a high quality of services