Floorplan Manager

*
* Who We Are:

** At OPENLANE we make wholesale easy so our customers can be more successful.

** We’re a technology company
** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.  
** We’re a data company
** helping customers buy and sell smarter with clear, actionable insights they can understand and use.  
** And we’re an innovation company
** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

** Our Values:*
* ** Driven Way builders.
** We pursue challenges that inspire us to build, create, and innovate.  
** Relentless Curiosity.
** We seek to understand and improve our customers’ experience.  
** Smart Risk-Taking.
** We transform risk into progress through data, experience, and intuition.  
** Fearless Ownership.
** We deliver what we promise and learn along the way.
* Develop and execute strategic growth plans with floorplan partners to drive revenue and increase floorplan volume.
* Serve as the primary relationship manager for 60+ floorplan partners, ensuring adherence to company and floorplan policies.
* Set, track, and hold teams accountable to performance goals, KPIs, and departmental expectations.
* Partner with internal sales, operations, and finance teams to resolve issues, manage escalations, and ensure successful auction operations.
* Oversee monthly and quarterly audits to ensure vehicle payments are received, applied correctly, and accounted for accurately.
* Manage escalations related to defaulted floorplan purchases and ensure timely handoff to collections.
* Approve refunds, backdowns, buybacks, and price adjustments to floorplan partners to ensure proper customer accounting.
* Lead teams responsible for vehicle flooring via API, NACHA files, portals, and direct communication channels.
* Oversee floorplan verifications for new and existing customers and manage onboarding and vetting of new floorplan partners.
* Manage the team handling floorplan-related title issues and escalations, ensuring compliance with partner title requirements.
* Deliver twice-monthly title status reporting with clear follow-up and explanations for delays.
* 8+ years of experience in the automotive industry.
* Bachelor’s degree preferred but not required.
* 3+ years of experience in the auction industry.
* 3+ years of experience in the floor planning industry.
* 3+ years of experience in vehicle title processing.
* 3+ years of experience managing a title department or floorplan operations team.
* Extensive knowledge of automotive auction operations and floorplan requirements.
* Strong analytical, problem-solving, and organizational skills with high attention to detail.
* Strong verbal, written, and presentation communication skills.
* Proficiency in Excel, Google Drive, and Gmail.
* Experience managing high-volume, multi-partner financial operations.
* Demonstrated success building KPIs and operational reporting frameworks.
* Experience improving processes through automation or system integrations.
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
** OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.
**** We’re a technology company
** delivering next generation tools to accelerate and simplify remarketing.
** We’re an analytics company
** leveraging data to inform and empower our customers with clear, actionable insights.
** And we’re an auction…