Service Excellence Lead, Community Business Unit
Listed on 2026-10-06
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Management
Operations Management
Walker Hughes in Carmel, IN seeks a Director of Service for its Community Business Unit (Select Personal Lines and Small Commercial). The role leads Personal Lines and Commercial Lines service managers, overseeing teams of Account Managers and Customer Service Agents to ensure exceptional client experiences and scalable service processes.
The position emphasizes building standardized workflows, tracking KPIs, and collaborating with Sales, Carrier Relations, and Operations to drive retention and
Step into the Service Excellence Lead, Community Business Unit role at Walker Hughes in Carmel, IN, United States and grow with us.
Our team is growing, and we are hiring a Service Excellence Lead, Community Business Unit in Carmel, IN, United States.
This role is for the Service Excellence Lead, Community Business Unit role at Walker Hughes.
We are seeking a motivated Service Excellence Lead, Community Business Unit to join Walker Hughes in Carmel, IN, United States.
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