Sales Associate III

Sales Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we create beautiful, lasting pieces so you can be yourself.

• Understand and align with organizational objectives and company priorities.
• Own and deliver results while monitoring personal and store metrics, and develop sales and clienteling strategies.
• Create short‑ and long‑term plans to achieve personal metrics and performance goals.
• Analyze survey results and implement improvement plans.
• Represent Coach as a brand ambassador and demonstrate service and selling expectations at all times.
• Adapt to local market changes and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
• Present a professional appearance in accordance with Coach’s Guide to Style.
• Communicate fashion awareness and strong knowledge of the competition.
• Provide in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicate current pricing and promotional strategies clearly.
• Build the sale by cross‑selling and encouraging relevant product add‑ons.
• Adjust selling techniques to meet customers’ needs, read cues, and tailor the approach.
• Serve multiple customers simultaneously, managing priorities effectively.
• Follow up with customers to close the sale and maintain relationships.
• Use Coach’s tools and technology to support relationship building and clienteling.
• Promote a team selling environment and foster collaboration with internal and external customers.
• Maintain a calm, professional demeanor at all times.
• Ensure operational tasks are completed without impacting service or standards.
• Maintain sales floor, backroom, cash wrap, and visual merchandising to Coach standards.
• Replenish inventory on the sales floor as needed.
• Process shipments, restock shelves, and help maintain organizational standards in the stockroom.
• Assist cash‑wrap transactions, including purchases, returns, and exchanges.
• Clean and organize functional areas to meet visual merchandising expectations.

• 1–3 years of sales experience, preferably in luxury retail.
• High school diploma or equivalent; college degree preferred.
• Basic computer skills, including use of iPad/laptop, Mobile POS, internet, and walkie‑talkie.
• Ability to work a flexible schedule, including nights, weekends, holidays, and high‑traffic sales days.
• Physical ability to perform tasks such as bending, kneeling, lifting up to 25 lbs, and occasionally up to 50 lbs.
• Strong communication skills and ability to interact effectively with customers and team members.

• Drive for Results – consistently exceed goals and push self and others for success.
• Customer Focus – meet expectations of customers, build trust, and use customer feedback for improvement.
• Creativity – generate unique ideas and make connections across different ideas.
• Interpersonal Savvy – relate well to diverse people, build rapport, and diffuse tension.
• Learning on the Fly – quickly adapt to new problems, analyze outcomes, and seek solutions.
• Perseverance – drive, energy, and determination to complete tasks.
• Dealing with Ambiguity – handle change, work without a full picture, and manage risk.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, gender identity or expression, sexual orientation, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Base Pay Range $15.00 to $19.50 per hour.

Benefits – health, dental, vision, life insurance, disability insurance, 401(k), paid time off, and employee product discounts.