Experience Manager

If you e2 2026 you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we e2 d like to hear from you.

Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!

Fresh Thyme Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

If you e2 e2 00re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we e2 d like to hear from you.

Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!

Fresh Thyme Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Team member discount

• Career growth opportunities

Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you! Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market.

Careers have been growing at Fresh Thyme since our inception in 2012 - yours should be no different!
The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to assist customers and team members as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set for the Front End Department and following general administrative compliance.

Essential Duties & Responsibilities

• Provides a positive checkout experience and measures results through reporting tools.

• Transforms customer service opportunities into positive solutions.

• Works with all departments to ensure and maintain a positive customer experience.

• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.

• Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.

• Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.

• Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures.

• Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner.

• Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments.

• Ensures compliance by following food safety protocols when handling products.

• Communicates scanning/pricing errors following outlined processes.

• Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law.

• Complet…