Field Service Representative

Job Title:

Field Service Representative Working

Location:

UK RAF Customer Bases / International Customer Bases

Rolls‑Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Mobile Field Service Representative you will provide local technical support for engine operation and maintenance, ensuring prompt resolution of technical issues to minimise operational disruption.

The role is within a pool of Field Service Representatives supporting customers at various international and UK locations through multi‑year postings. This vacancy is open only to individuals eligible to obtain UK Security Clearance. The initial posting site is Warton near Preston for approximately two years.

• Resolve customer technical issues in line with contractual requirements and support the delivery of customer satisfaction targets, proactively managing issues to resolution.
• Record engine events and data, highlighting fleet reliability and operability impacts to the wider organisation.
• Manage “in‑service” customer relationships across various levels within the customer, OEM and supplier organisations.
• Monitor and input fleet data, liaising with the customer community on short‑term fleet planning and availability to maintain confidence in service levels and manage customer expectations.
• Lead and conduct maintenance activities where engine maintenance and repair is carried out.

• At least HND level technical competence or equivalent relevant experience.
• Experience of aircraft propulsion system and maintenance at ML1/ML2, trained within the propulsion trade or from an Engineering / Service Engineering discipline, or holding equivalent qualifications.
• Knowledge of regulatory requirements (military and/or civil).
• Experience in a customer‑facing environment.
• Capability to be responsive, flexible and agile.

Secure Clearance:
Hold a UK Security Check;
Rolls‑Royce supports application. Only UK nationals or dual nationals (per MoD approval) are considered.

Rolls‑Royce is committed to being a respectful, inclusive, and non‑discriminatory workplace.