Field Service Representative

Job Title

Field Service Representative

UK RAF Customer Bases / International Customer Bases (initial posting at Warton site near Preston for approximately 2 years)

Rolls‑Royce is contracted to deliver technical support and maintenance capabilities for domestic and international air forces on fast jet and transport aircraft engines.

As a Mobile Field Service Representative, you will provide local technical support for the operation and maintenance of customer engines, ensuring prompt resolution of technical issues and minimising operational disruption. You will be part of a pool of representatives supporting customers at various international and UK locations through multi‑year postings. Eligibility to obtain UK Security Clearance is required.

• Resolve customer technical issues in line with contractual requirements and support the achievement of customer satisfaction and complaint targets.
• Proactively manage issues to resolution.
• Enter engine events and data highlighting to the wider organisation, including engine‑related issues that impact fleet reliability and operability.
• Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations.
• Monitor and input fleet data and liaise with the customer community on short‑term fleet planning and availability to maintain confidence in the level of service and manage customer expectations.
• Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out.

• Technically competent to at least HND level or equivalent relevant experience.
• Experience of aircraft propulsion system and maintenance at ML1 / ML2; trained within the propulsion trade or coming from a relevant Engineering / Service Engineering discipline, or holding equivalent qualifications.
• Knowledge of regulatory requirements (Military and/or Civil).
• Experience of dealing in a customer‑facing environment.
• Capability to be responsive, flexible and agile in work.
• Eligibility for a UK Security Clearance (support for clearance application provided).

The position is open to UK nationals or, in MoD‑approved cases, dual nationals.

09/06/26