DV Cleared Service Manager

Location: Warton (primary) / Frimley (TBC)

Clearance: DV (Developed Vetting) – must be current and transferable

Day rate: market rate (Inside IR35 or Outside IR35)

Sector: Defence / Aerospace

Engagement: Contract

We are seeking an experienced DV-cleared Service Manager to support the delivery and operation of secure, mission-critical services within a high-assurance defence and aerospace environment. This role is central to ensuring effective service models, governance, and performance across complex programmes.

Role Overview

Service & Support Management

• Ensure robust service and support models are in place to support project and operational teams
• Support the development and implementation of enterprise service management models aligned to programme needs
• Act as a key interface between delivery, operations, and security stakeholders

Performance, Metrics & Governance

• Define, track, and report on KPIs and SLAs to ensure service performance meets agreed targets
• Support change, service performance, and management reporting
• Identify service improvement opportunities and contribute to continual service improvement activities

Audit, Compliance & Assurance

• Support audit and compliance activities in line with security and governance requirements
• Provide service management input into assurance reviews and governance forums

Documentation & Knowledge Transfer

• Document service management activities to support operational continuity
• Package and manage service artefacts and deliverables for governance and assurance purposes
• Support handover activities and long-term service sustainability
• Proven experience as a Service Manager within complex IT or secure service environments
• Strong understanding of service management frameworks (e.g. ITIL)
• Experience managing KPIs, SLAs, and service performance reporting
• Experience supporting audit, compliance, and governance activities
• Strong stakeholder management and communication skills
• Experience in defence, aerospace, or highly regulated environments