SC Cleared IT Support Specialist
Listed on 2026-10-16
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IT/Tech
IT Support, Systems Administrator, Desktop Support, HelpDesk/Support
6 Months
Fully on-site in Warton, Lancashire
£Market Rate (Inside IR35)
*** Please note
- Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen***
My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment. You will act as the primary on-site IT support contact, providing hands‑on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing Service Now tickets and taking ownership of local laptop builds, configuration and deployment.
Key Responsibilities On‑Site L1/L2 Technical Support- Provide hands‑on Level 1 and Level 2 IT support to users, including walk‑up and scheduled assistance.
- Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
- Log, manage and resolve incidents and service requests through Service Now.
- Ensure tickets are accurately documented and users receive regular updates.
- Resolve technical issues locally wherever possible, escalating more complex incidents when required.
- Take ownership of the end‑to‑end laptop build, configuration and deployment process.
- Prepare and maintain pre‑configured laptop stock to enable rapid replacement of faulty devices.
- Manage routine patches, updates and device maintenance.
- Coordinate hardware logistics, including the secure return of faulty equipment.
- Utilise Service Now to manage incidents, service requests and operational reporting.
- Produce reports and dashboards to provide visibility of local support performance.
- Identify opportunities to improve service delivery and operational efficiency.
- Work closely with the wider Service Operations team to ensure consistent support standards.
- Active SC Security Clearance
- Essential. - Proven experience in an IT Service Desk, Desktop Support, Walk‑up Tech Bar or L2 Support position.
- Strong hands‑on experience troubleshooting laptops, hardware, software and Windows operating systems.
- Practical experience building, configuring and deploying laptops.
- Strong working knowledge of Service Now, particularly reporting and dashboard functionality.
- Experience managing incidents and service requests through an ITSM platform.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a fully on‑site support environment.
- Flexibility to align with UK working hours when required.
- ITIL Foundation certification or higher.
- Experience with device provisioning and near‑zero‑touch deployment processes.
- Experience supporting users within Defence or other highly secure environments.
- Experience working within international or multi‑site IT support teams.
Professional working proficiency in English alongside the relevant local language.
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