Client Representative

Client Experience Representative

OSG is seeking a dedicated client experience representative who will monitor all aspects of assigned projects to exceed client expectations of quality and service within our team. The Client Experience Representative serves as the client’s primary point of contact for day‑to‑day activities and is the front line of the Client Experience organization, responsible for the client’s initial impression of our company and the level of service we provide.

Location: Onsite – Carol Stream, IL

$50,000.00/yr – $55,000.00/yr

• Demonstrate strong knowledge of our shared model workflow.
• Receive client data instructions and project specifications via email or phone, and convert them into job instructions for internal technical and operations teams.
• Proactively identify opportunities for process and profitability improvement within the account base.
• Assist with pricing handoffs and implementation of new programs and ad hoc projects.
• Provide status updates to clients and report when potential risk or delays that impact the client arise.
• Maintain a cadence of status calls with clients.
• Consistently monitor account health and engage the Client Success Manager as needed.
• Work collaboratively with internal teams on issue resolution and improving the overall client experience.
• Effectively use Salesforce and/or facility platform for case management.

• Bachelor’s degree in Business, Marketing, Communications preferred or related work experience.
• 3+ years’ experience as a client representative, client manager or similar role is preferred.
• Excellent written and verbal communication skills across all formats (phone, email, text, video conferencing, in‑person).
• Outstanding ability to build strong client relationships.
• Strong detail orientation for Corrective Action Reports, Service Level Agreements, status reports, and other critical business correspondence.
• Ability to analyze client data and reports for patterns, anomalies and quality.
• Ability to meet deadlines while balancing multiple client deliverables.
• Self‑motivated, always curious, and consistently eager to learn.
• Previous print and mail experience preferred but not required.

• Health Insurance (EPO & HRA options)
• Vision Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• Life Insurance
• Accident & Critical Illness Insurance
• Company 401(k) Matching Contribution
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

OSG offers equal employment opportunity and will not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors.