Field Service Engineer; Illinois

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Loma Systems® is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. Established in the UK in the 1960’s, Loma Systems is today one of the leading global companies involved in production line safety systems, boasting an impressive installed base of over 125,000 machines in over 100 countries. Our talented team of people work across the world in a friendly, supportive work environment with a no‑politics culture, allowing everyone to reach their full potential.

We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value‑added consumables and specialty equipment with related service businesses. Operating under the core philosophies of 80/20 business processes, customer‑back innovation and a decentralized entrepreneurial culture, ITW focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions.

The Field Service Engineer (FSE) services Loma Systems’ Metal Detection, X‑Ray and Checkweighing products at customer sites throughout the U.S. The FSE operates in a manner consistent with company policies and procedures, delivers exceptional customer service and promotes Loma Systems as the best‑in‑class operator. The role is based in the Greater Chicago Area within an hour of O’Hare Airport, with a preference for the mid/south suburbs.

• Travel and deliver efficient field support to customers in the food and pharmaceutical industries.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service related activities, including Electronic Service Reports, Calibration Reports and Expense Reports.
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct on‑site training with customer personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on‑call duties and after‑hours phone support.
• Frequently communicate between the field and internal office support staff on technical related issues.
• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non‑technical skillsets.
• Carry out tasks assigned by supervisor that are essentially related to duties.

• High school diploma required;
  Associates degree from a technical school preferred.
• Minimum 3 years of previous experience in a technical capacity or 4 years of military experience; field travel experience preferred.
• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro‑mechanical equipment and ability to identify root cause.
• Organized with regards to completion of paperwork, expense reports, etc.
• Self‑motivated with an inner drive to exceed expectations.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics, including schematics and electrical diagrams.
• Professional communication skills with the ability to resolve customer issues and defuse conflict.
• Desire to learn a diverse set of products and continually improve product knowledge.
• Strong ability to use electronic test equipment such as multimeters.
• Ability to accept changes in a fast‑paced and changing environment; enjoy taking a hands‑on approach in solving problems.
• Work independently with little supervision while managing difficult and…