Fountain Technical Product Manager

Marmon Food service Technologies, Inc.

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured food service equipment for some of the world's biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of food service.

As a Fountain Technical Product Manager, you will be responsible for developing and managing key product specifications related to beverage dispenser food service product lines. Working closely with Marketing Product Managers, you will help define the product roadmap for both Core product support and new product and feature development, and serve as the primary interface between the customer, commercial, and technical teams.

In this individual contributor role, you will ensure that products meet customer needs and adhere to quality standards. In this role, you will be the bridge between the technical aspects of fountain beverage product development and the commercial success of our offerings. You will play a key role in driving new ideas, ensuring technical feasibility, and effectively communicating product features to both internal and external stakeholders.

This role is subject to our hybrid work model: we collaborate in the office on Monday, Tuesday, and Thursday. The rest of the week, you have flexibility to work wherever suits you best.

• Collaborate cross-functionally to conceptualize and develop new beverage dispensing products or enhance existing ones, including conducting market research, identifying customer requirements, and defining product specifications and roadmaps
• Collaborate with product management to build strong business cases for new fountain beverage dispenser products
• Collaborate with project teams to develop project timelines, budgets, and resource plans, and set project priorities to ensure that projects are delivered on time while meeting customer and quality requirements
• Create and maintain technical requirements with a focus meeting customer and business performance requirements and hold development teams accountable for meeting those requirements
• Partner with engineering teams to provide technical guidance, resolve technical challenges, and ensure product designs align with industry standards and regulations
• Interface with reliability teams to ensure designs achieve reliability requirements in addition to customer or market requirements
• Stay up to date on relevant industry regulations, certifications, and safety standards to build into project specifications
• Advise tech service and warranty support teams in resolving quality issues while maintaining core product functionality and system operation

• Collaborative Partner: Uses interpersonal skills to communicate effectively with cross-functional teams and customers, and engages actively with customer touch points to learn and define their needs
• Strategic Thinker: Relies on analytical and problem-solving skills to think strategically and execute tactically
• Optimizer: Finds ways to continuously improve processes to engage cross functional partners and meet customer and market needs
• Independent Self-Starter: Takes prompt, proactive action to accomplish work goals with limited oversight

• Extensive knowledge of fountain beverage dispense systems
• Experience engineering fountain beverage dispense systems for QSR and C&G markets
• Experience interfacing with customers to define their needs in terms of a project scope
• Experience writing or contributing to technical specifications
• Ability to translate technical information into clear and concise language for both internal and external audiences
• Excellent communication, collaboration, and interpersonal skills
• Experience analyzing and resolving product quality issues
• Understanding of electromechanical systems functionality and interfaces between subsystems
• Experience with safety and compliance requirements as they pertain to the fountain beverage dispenser equipment including UL, NSF, CE, etc.

• Bachelor's or Master's in Engineering
• 5-10 years of beverage dispense equipment or food equipment product development experience

• Medical, Dental, Vision, and Prescription Drug insurance plans
• Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
• Tax advantaged spending accounts for health and dependent care expenses
• Wellness programs and resources including Telehealth, Mental…