Branch Specialist; Limited Part Time

Carol Stream - Branch
426 W. Army Trail Road
Carol Stream, IL 60188, USA

We’re Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table.

Our Carol Stream branch is currently seeking a limited part time Branch Specialist. This is a member-facing position with a lot of growth potential!

As a Branch Specialist
, you will become a master working in a hybrid role! This position is a combination of being a Concierge, Teller, and Personal Banker. You’ll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if you're interested in banking/financial services, being in a member-facing role with the ability to learn about branch operations, and are looking for growth opportunities.

Day-to-day responsibilities:

• Greeting members as they enter the branch or use the drive-up lanes
• Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
• Assisting with teller transactions, member service issues, account maintenance, and other operational duties assigned by the Branch Manager and/or Assistant Branch Manager
• Identifying opportunities to refer members to additional products/services including consumer loan and mortgage products, as well as wealth advisors
liSeeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
• Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Qualifications:

• High School diploma or equivalent
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred
• Comfortable promoting products and services, educating members, and engaging in sales‑oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 20-25 hours/week and be scheduled between the following hours:
  • Monday - Thursday: 8:30 AM - 5:15 PM, Friday: 8:30 AM - 6:15 PM, Regular Saturday: 8:30 AM - 1:15 PM

Compensation

The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people.

To learn more, visit myconsumers.org

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis…