Technical Support Technician - Field Escalations & Dispatch
Listed on 2026-10-16
-
IT/Tech
Technical Support, IT Support
ITW is seeking a technical support professional to provide product support for Metal Detection, X-Ray, and Checkweighing systems across the US and Canada. You will handle calls, follow scripts, and resolve issues while coordinating with Field Service Engineers.
Responsibilities include escalation, dispatch coordination, CRM documentation, training support, and occasional travel to customer sites. This role emphasizes customer satisfaction and continuous improvement.
Step into the Technical Support Technician - Field Escalations & Dispatch role at ITW in Carol Stream, IL, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Carol Stream, IL, United States.
This opportunity is part of our work in Sales, Other.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).