Order Administrator

$60,000 – $70,000 – Hybrid Role with Full Health Benefits (Medical, Dental, Vision), 401K Matching, and 3 Weeks PTO!

For more than 50 years, our company has been a driven manufacturer of premium lighting fixtures and decorative hardware, partnering with architects, designers, and builders to bring thoughtfully crafted spaces to life. Our products balance form and function, combining timeless design with durable materials and precision manufacturing.

At our core, we believe great spaces are shaped by the details. By blending design intent with manufacturing excellence, we deliver lighting and hardware solutions that elevate environments and stand the test of time.

The Order Administrator plays a key role in connecting our customers, production team, and logistics partners. This role owns the flow of orders from initial entry through final delivery, ensuring accuracy, clear communication, and smooth execution at every stage. Working closely with design, manufacturing, and operations teams, the Order Administrator helps turn detailed specifications into finished products that arrive on time, every time.

• Own the full lifecycle of customer orders from entry through shipment, ensuring accuracy across pricing, quantities, lead times, and delivery requirements in the ERP system.
• Serve as a primary point of contact for customers, primarily over email, answering questions regarding order status, production timelines, shipping updates, and changes, building trust and respect through clear and proactive communication.
• Review incoming purchase orders for accuracy and compliance, resolving discrepancies related to pricing, terms, specs, or delivery expectations before releasing to production.
• Monitor open order reports and production queues, flagging potential delays early and coordinating solutions to keep commitments on track.
• Support invoicing and billing accuracy by validating shipped quantities, pricing, and customer terms prior to invoice release.
• Maintain organized order documentation, customer records, and correspondence to support audits, reporting, and continuous improvement initiatives.

• 6 months or more of experience with order management, sales support, order administration, or similar roles.
• Familiarity with ERP systems and the ability to learn new technologies.
• Excellent written and verbal communication skills for interacting with customers and internal teams.
• Commitment to providing positive customer experience in every interaction.