Site and Service Manager

Job Description:

Position Summary The Site & Service Manager is responsible for overall growth, performance, and strategic direction of the company’s rental and repair operations across multiple locations. This role provides leadership and oversight for the department, to ensure long term operational efficiency, scalability, and organizational effectiveness. Working collaboratively with department leadership and cross-functional teams, the position assesses operational processes, staffing structures, and business opportunities to support continued growth and improvement.

The Site & Service Manager is accountable for ensuring the rental and repair operation is structured and positioned to meet current and future business objectives.

Core Responsibilities:

Provide strategic leadership and oversight of site, rental, repair, warehouse, and facility operations across multiple locations to ensure operational excellence and achievement of business objectives.

Partner with department leadership to monitor performance, resolve operational challenges, and maintain efficient day to day operations while supporting business continuity.

Develop, implement, and standardize processes, procedures, and operational standards that improve efficiency, service quality, consistency, and turnaround times.

Evaluate organizational structure, staffing, workflows, and resource allocation to ensure scalability, productivity, and alignment with current and future business needs.

Lead the planning, launch, and ongoing performance management of new warehouse and service locations, including operational readiness and facility oversight. Establish and manage relationships with vendors, contractors, landlords, and service partners, including contract negotiations, to support operational effectiveness, and strategic growth.

Analyze KPIs and operational data to drive continuous improvement, profitability, customer satisfaction, cost efficiencies, and business growth while providing recommendations and reporting leadership. Oversee purchasing activities, vendor relationships, purchase orders and timely procurement of materials, supplies, and equipment. Apply ITW’s 80/20 principles to inventory planning and replenishment activities, maintaining target product availability levels that support customer, sales, rental, and service requirements.

Manage inventory investment and working capital by achieving Months on Hand (MOH) targets while balancing customer service, availability, and operational efficiency. Drive inventory health through proactive management of slow-moving and obsolete inventory, simplifying inventory complexity and optimizing stock levels.

Partner with suppliers, warehouse operations, logistics providers, rental facilities, and cross-functional teams to improve product availability, delivery performance, inventory flow, and overall customer experience. Continuously identify and eliminate nonvalue added activities, simplify processes, and implement improvements that enhance supply chain responsiveness, efficiency, and customer outcomes. Growth Mindset – Embraces learning, feedback, and continuous improvement

Entrepreneurial Spirit – Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions-oriented mindset.

Ownership & Collaboration – Takes accountability for results while working effectively with others to achieve shared goals.

Qualifications Bachelor's degree in Business, Operations Management, Supply Chain Management, Engineering, or a related field preferred. 7+ years of progressive leadership experience in operations, equipment rental, service, manufacturing, distribution, or a related industrial environment.

Demonstrated success leading multi-site operations, managing…