Communications and Brand Marketing Specialist

Communications and Brand Marketing Specialist

We are a family based company who pride honesty, compassion & customer service above all. We are looking for a Communications and Brand Marketing Specialist to work out of our Oakmont, Pennsylvania office. You will be both creative and strategic in using a wide variety of communications platforms to help deliver our message to our broad and diverse customer base. The position will involve managing and enhancing the company’s market presence across all platforms.

Responsibilities support the company’s branding and marketing efforts across a number of channels.

Our work will focus on creative writing and content development applied to social media, emails, newsletters, websites, blogs, and other creative outlets.

Service Master of Greater Pittsburgh is one of the area’s oldest and most respected specialty cleaning, property damage restoration, and repair firms. For over 44 years we have delivered customer‑pleasing, award‑winning service that has resulted in continued growth in revenue, customer service and staff performance. We serve the Western Pennsylvania area and beyond from our Oakmont office. We are a family‑like business that focuses on the outstanding customer experience, meets the performance required by our insurance partners, and enhances the lives of our employees and service partners.

Through our five service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire, and smoke restoration to a wide variety of local, regional, and national clients. We provide complete repair and reconstruction services as well as environmental, hurricane, and national response to catastrophic events.

We are a leading franchisee in the Service Master network and service customers nationwide.

• Education in Communications, Marketing, Social Media Marketing or related fields
• Exceptional written and verbal communication skills with a demonstrated ability to craft impactful and engaging content
• Proficiency with social media and implementation of creative programs to meet company goals
• Strong research skills for creating accurate and compelling technical and business development content
• Experience with an in‑house position representing company brand in a public‑facing role
• Ability to work across various internal departments and external stakeholders
• Ability to manage many projects and deadlines for deliverables in a fast‑paced environment

• Create internal and external newsletters and communication pieces
• Manage the updates and upgrades to our website
• Interact with our customers on a variety of levels
• Create print and video marketing pieces
• Manage online requests for service and information processes
• Build brand awareness, reputation, and customer awareness
• Act as the “Brand Ambassador,” building relationships with customers, industry professionals, and future clients
• Work with Sales Team, Chief Revenue Officer, and other managers and departments to execute innovative campaigns to align with strategic goals

• Bachelor’s degree or combination of education and equivalent experience will be considered
• Experience with MS Word, Excel, and PowerPoint at an advanced‑intermediate level
• Ability to multi‑task and work in a fast‑paced environment
• Excellent project‑management skills
• Proficiency in social media platforms and tools
• Knowledge of social media marketing and best practices for content creation and curation
• Copywriting and creation of compelling sales and marketing pieces
• Excellent PowerPoint and deck‑building skills
• Ability to work as part of a team providing outstanding service to all of our internal and external customers

• Monthly incentive bonus
• Regular training to advance your skills and abilities
• Work stability
• Paid holidays
• 401(k) with company‑funded participation
• Attractive PTO policy
• Participation in company health plan
• Company‑paid short‑ and long‑term disability plan

If you want to work in an environment that provides ongoing employment, growth and security for employees, and a constant learning environment, Service…