Customer Service Representative Controls

Customer Service Representative - Controls OTTO’s opportunity:

Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.

Specifically, the Customer Service Representative will:

• Process customer orders with efficiency and accuracy
• Promptly respond to customer requests for quotation for standard, catalog product
• Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations
• Answer phone calls from the customer service multi-line
• Reply to customer inquiries within a timely manner
• Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting
• Collaborate with other internal departments to ensure customer needs are fulfilled
• Responsible for updating and maintaining customer records in computer
• Assist with other related duties as required or assigned

• High school diploma or equivalent
• 1-3 years customer service experience
• Must be capable of keeping a neat and organized work area
• Experience with ERP System and Microsoft Office preferred
• Strong oral and written communication skills; personable and comfortable interacting with customers
• Requires self-motivation and ability to complete projects with strict guidelines
• Positive attitude and works well within a team environment
• Strong problem-solving skills
• Ability to manage and prioritize several tasks
• Detail oriented with strong background in proofreading
• Availability for nonstandard or extended work schedule

The hiring range listed in this posting is what we, in good faith, anticipate relying on when confirming an hourly rate for this position; exceptions may be considered for highly experienced candidates with multiple years of at-level experience.

• Target hourly hiring range: $18.00 per hour
• Profit Sharing Bonus - OTTO believes that it’s fair to share the profits that the employees help to make; profit sharing is distributed to employees twice a year. OTTO’s profit sharing plan is paid at the discretion of the company and is not a guaranteed bonus or any part of a compensation plan.
• Vacation: five days after 30 days of employment and 80 hours at 1 year - vacation time is earned on the anniversary date.

Health:

Medical Insurance-

• HMO Plan
• Standard PPO Plan
• Enhanced PPO Plan
• High Deducible PPO Plan
• FSA, LFSA, and HSA

Dental Insurance-

• Base Plan
• Buy-Up Plan

Vision Insurance

401(k) with a company match

Life insurance:

• Life/AD&D
• Voluntary Life/AD&D
• Short-Term Disability
• Long-Term Disability

10 paid holidays

Company picnic

Holiday party

AND numerous OTTO celebrations throughout the year!

To review all of OTTO’s available opportunities, please visit our career page by clicking on the link below:

(Use the "Apply for this Job" box below)./

OTTO Engineering is an Equal Opportunity

Employer:

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