Dental Front Desk Coordinator

Full-time Dental Front Desk Coordinator

Full-time Dental Front Desk Coordinator – Advanced Family Dental Spa / Advanced Laser & Cosmetic Dentistry

We are seeking an enthusiastic Front Desk Coordinator to join our practice. The role involves overseeing front desk operations, providing exceptional customer service, managing patient interactions, and supporting clinical staffing. The coordinator ensures the office runs smoothly, patients are greeted promptly, appointments are scheduled effectively, and administrative tasks are completed accurately.

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders to patients and confirm appointments.
• Handle appointment cancellations and reschedule appointments.
• Ensure re‑care appointments are scheduled and follow up with patients on unscheduled treatment plans.
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check‑in/check‑out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversee collections of aged receivables.
• Coordinate with dental assistants, hygienists, and other staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.
• Must be able to lift up to 15-30 pounds at times.

Bright Direction Dental offers a comprehensive benefits package for full‑time employees (working 30 or more hours per week). Benefits include medical, dental, vision, and life insurance coverage, paid time off, holiday pay, and participation in a 401(k) retirement savings plan with company match. All employees—both full‑time and part‑time—are eligible for these benefits.

Must be able to lift up to 15-30 pounds at times.

Bright Direction Dental is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

• 2429 Randall Road Suite A, Carpentersville, IL 60110
• 720 Cog Circle Suite H, Crystal Lake, IL 60014

• Monday 11:00 AM – 7:00 PM
• Tuesday 10:00 AM – 6:00 PM
• Wednesday 9:00 AM – 3:00 PM
• Thursday 8:00 AM – 5:00 PM
• Friday 8:00 AM – 3:00 PM

$17-24 per hour (based on experience)