Receptionist, Administrative​/Clerical

The Main Reception Team at Fulham Road, London, is seeking a full‑time shift receptionist to join their team. This role is vital for the seamless functioning of Main Reception, where you'll offer reception services to patients, relatives, staff, and contractors in a bustling environment. As a valued member of our multidisciplinary team, this role necessitates excellent interpersonal, verbal and written communication and organizational skills.

Managing emergency situations with composure, tact, and diplomacy is crucial. Essential keyboard/IT skills are required, while hospital experience, though advantageous, is not mandatory. This full‑time position demands 37.5 hours per week.

The Shift Receptionist is a key front‑line representative of the Facilities Directorate, delivering a professional, welcoming, and efficient reception service to patients, visitors, and staff. Based primarily at Chelsea, the post holder will provide flexible cover across Trust sites as required, supporting both the Main Reception and Wallace Wing Reception functions.

• First Point of Contact: To provide a friendly and professional front‑of‑house reception service.
• Greet and welcome all patients and visitors, acting as the first point of contact and ensuring that everyone is treated courteously and efficiently.
• Enquiry Handling: To address in‑person and telephone enquiries promptly, using tact and empathy. Communicate clearly with patients, families, and staff – including those who may be anxious or who face language/cultural barriers – to reassure them and provide accurate information or direction.
• Telephone Management: To answer all telephone calls in a helpful manner, promptly redirecting calls that fall outside the reception’s remit to the appropriate department. Ensure urgent messages or requests are prioritised and conveyed to the relevant personnel without delay.

• Reception or Customer Service experience which demonstrates the understanding of the key function for providing a support service.

• Ability to communicate verbally in a clear and effective way to patients, visitors and staff.
• Ability to respond to emergencies by following the appropriate Trust Procedures.
• Proficient in the use of IT systems including Microsoft Word, Outlook and Excel.
• Ability to handle confidential and sensitive information appropriately.

• Effective in managing own time.
• A commitment to the values of equality and diversity.
• Annual flu vaccination, provided free of charge by the Trust.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.