Customer Advisor

Looking to join a trusted public sector organisation committed to serving the community with distinction? Our client, a prominent public body based in Carrickfergus, is seeking a dedicated Customer Advisor to deliver exceptional service in a dynamic environment. Salary/Benefits £14.13 per hour (Scale
4) 37 hours per week Temporary contract with potential for extension Supportive team environment About your next employer This role is within the Citizen Focus pillar in the newly created Corporate & Support Services Directorate. Reporting to the Customer Service & Digital Strategy Manager, you will play a key role in providing a wide-ranging, professional, customer-led service. The organisation is a large, reputable public sector body dedicated to community welfare, digital innovation, and efficient service delivery, with a diverse team committed to making a positive impact.

About you Minimum of 5 GCSEs, including English Language and Maths (Grade C or above), or equivalent qualifications At least 2 years' experience in a customer service environment, including dealing with the public, computerised accounting, and cash handling Excellent communication and organisational skills Ability to handle sensitive issues with discretion and professionalism What you'll do Welcome visitors, provide advice, and signpost to relevant service areas Manage customer enquiries via phone and face-to-face, ensuring courteous and efficient service Process payments accurately, including cash, credit, and debit transactions, in line with council procedures Administer and maintain dog licences, waste collections, and online transactions via various portals Support digitalisation efforts by encouraging online payments and assisting with portal use Handle sensitive and challenging customer issues with professionalism Manage incoming and outgoing post, ensuring confidentiality and security Assist with the day-to-day operation of the reception area and provide support to relief staff For further information on this job, apply via the link or contact Leanne Garett for a confidential chat today.

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