Resolutions Project Officer

This Job posting is only open to Internal Applicants at Brent Council

Salary range: £44,685 - £48,003 p.a. inc. London weighting

Contract:

Permanent

Hours of work: 36 hours per week

Location:

Civic centre and other locations from time to time

Lead, Inspire, and Make a Lasting Impact – Join Brent’s Specialist Homelessness Service.

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

This is a customer-facing role which means direct contact with customers with a view to providing a tailor‑made advice service on the best way of resolving customers housing issues. The successful candidate’s day‑to‑day duties will involve assessing, investigating, and verifying customers’ housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register.

This role will include carrying out home visits, telephone duties and office interviews to determine customers housing needs.

We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register.

As is the ability to working as part of a team and making effective links with a range of professionals and services.

• A good understanding of the relevant housing legislations and policies related to the role
• Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councilors, MPs and other advocate agencies.
• A ‘Can do’ positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible.
• Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes.

In addition to your salary, you will also get to enjoy the following benefits:

• Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
• 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
• Very generous employer pension contribution
• A wide range of family friendly policies such as parental leave
• Access to our Zipcar scheme
• Access to our Employee Assistance programme for free confidential counselling
• Season ticket loan for public transport
• Cycle to work scheme and good onsite facilities
• Access to affordable parking nearby
• Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.

Closing date:
Wednesday 18 February 2026 (23:59)

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.

This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding ‘internal only’ roles to external candidates may lead to disciplinary action being taken.

Brent Council values the diversity of its community and…