Relief Bank: Night Concierge; BWS

Apply Now! –Relief Bank:
Night Concierge (BWS)

Relief Bank:
Night Concierge (BWS)

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ABOUT THE ROLE

A Night Concierge is responsible for creating a safe, supportive, and well-organised environment for everyone living in our supported accommodation houses and residential properties. They will provide support to the night team who deliver a range of frontline services aiming to deliver a high quality, trauma-informed service to residents/participants which focuses on providing a psychologically informed environment (PIE).

The Night Concierge will support with ensuring the properties and the residents that live within them are safe. They will work in accordance with service specifications and agreements to provide a flexible service which is responsive, and inclusive to individual needs, underpinned by SIG’s Theory of Change.

Shift Pattern:
Night 9pm to 8.30am or 7.30pm to 8.30am

Salary: £12.60 p/h plus an additional 12.07% for annual leave accrual

ABOUT THE SERVICE

Brighton Women’s Service is a female-only residential project providing nine high-, multiple-, and complex-needs beds and ten medium- to low-needs beds for women who have experienced homelessness and have support requirements involving issues surrounding drugs and alcohol, offending behaviour, mental health and/or domestic abuse.

ABOUT YOU

The post holder will be driven to provide high quality, effective assistance to others in a person-centred approach. They will thrive working on their own initiative, taking responsibility for the running of the concierge service within the property, with remote support provided. They will have effective communication skills, and able to build long-term purposeful relationships with people from different backgrounds, respecting equity, diversity, and inclusion.

They will embrace SIG’s values and represent these in everything they do.

The post holder will be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment. They will have a nonjudgmental approach and support us in achieving our mission to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ;
Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What are we looking for?

Experience of working with people of complex backgrounds and/or a good understanding of the sector

Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs

Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents

Understanding of the housing and social needs of people with multiple and complex needs

Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs

Proactive in making decisions to deal with challenges and providing a solution focused approach using initiative

Ability to work with confidential information, maintain accurate records and write accurate reports

Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism

What would we like, but not essential?

* Understanding and/or practical application of key legislation regarding social…