&Training Advisor

Employment & Training Advisor (RESTART) x 1 (FTE) also willing to consider 2x P/T Job share.

Job Summary /

Purpose:

To provide support, guidance and training to unemployed customers with often complex barriers, with the aim of improving their chances of gaining suitable, sustainable employment. To ensure that a high standard of customer care is provided for our customers throughout the duration of the programme. To forge positive, strong relationships with employers and explore recruitment opportunities. Practice tact, discretion, and sensitivity.

To act as a champion for MTIB and to positively promote our values and vision in MTIB delivering our social value agenda.

• To build relationships with customers and through advice and support help them identify and work through any barriers to employment
• To have a creative and inclusive approach to engaging with customers
• To be responsible for a caseload of customers. Addressing their needs using diagnostic tools and agreeing an individual action plan
• To work with customers on a one to one or group basis as appropriate
• To maintain frequent contact with customers and to offer guidance, support and advice throughout the duration of the programme
• To interview customers to scope out and understand their individual needs and potential
• To motivate, encourage and support customers to move towards employment and to offer a bespoke package of support to meet their individual needs
• To utilise a positive ‘Can Do’ attitude to identify solutions to employer and customer barriers
• To work with the wider team to deliver employability and soft skills training, which will include confidence and motivation, CV Writing, Interview techniques, skills checks, digital skills and job search
• To maintain customers records in line with MTIB and contract / programme standards
• To act as a role model and deliver a range of support which motivate and empower customers
• To assist customers to plan and progress in line with their action plans, towards improving their life and employment chances
• To be responsible for meeting all deadlines and targets as required by the needs of the contract / programme
• To accurately maintain relevant IT and administrative systems, producing accurate and timely management information
• To embrace MTIB’s agenda of continuous improvement, customer focus, relationship management, innovation, successful achievement
• Attend team / departmental meetings on a regular basis and contribute to building effective teams by exchanging views, ideas and communicating effectively
• To support colleagues across the organisation to achieve wider business aims and to successfully deliver our social values agenda
• To be respectful and treat others with dignity, being aware of equality and diversity within the workplace at all times
• To undertake Training as necessary for CPD

This post may require local travel and the postholder will ideally have a full, clean driving licence and access to a vehicle – or alternative other provision for transport (e.g. ATW).

Personal information and many of the duties of this post are of a confidential nature and therefore this post requires an Enhanced DBS check.