Lead-to-Cash Director

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Soft Serve is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients across the USA, Europe, and LATAM. We are a people-centric organization that creates bold solutions, makes a meaningful impact, values collaboration, and enjoys the work we do.

The Lead-to-Cash Director drives the transformation and optimization of sales-related business processes within the revenue organization. This role ensures alignment with strategic objectives and seamless integration of Lead-to-Cash processes across CRM and enterprise platforms within the Soft Serve application landscape.

• An experienced Business Process Architect, Process Owner, or Sales Operations Manager with a strong focus on platform migrations and CRM/ERP ecosystems.
• Highly knowledgeable in sales cycles, customer journeys, and cross-functional touchpoints across the Lead-to-Cash process.
• Bringing at least 5 years of leadership experience managing complex platform migrations (e.g., SAP, Oracle, Microsoft Dynamics, Workday, Salesforce).
• Skilled in business process management and modeling tools (Visio, Miro, Lucidchart), and familiar with Lean, Six Sigma, or Kaizen methodologies.
• An advanced user of Microsoft Dynamics (Azure/Fabric stack) and/or Salesforce and/or SAP;
  Asana certification is required or willingness to obtain it prior to assignment start.
• Strong in analytical thinking, problem solving, and stakeholder management at senior levels.
• Holding a Bachelor’s degree or higher in Business Administration, Information Systems, or a related discipline.
• Experienced in business process customization and digital transformation, covering both design and execution phases.
• Certified in at least one of the following:
  Microsoft Dynamics 365 Solution Architect, Power Platform Consultant, SAP S/4
  
  HANA (Sales), Salesforce Sales Cloud, Six Sigma Black Belt, or TOGAF.
• Coming from a Big Four consulting background (preferred).
• Fluent in Business English (C1–C2);
  German and Spanish are a strong advantage.

• Analyze, design, and implement improvements across sales processes, including opportunity management, client development, partnerships, and sales operations.
• Ensure close collaboration with Marketing, Finance, Delivery, HR, and other cross-divisional stakeholders.
• Model and optimize value-driven business processes, assessing the impact of technology and innovative contracting models.
• Align Lead-to-Cash processes with organizational strategy, identifying and removing barriers to value creation.
• Implement, govern, and continuously improve processes, ensuring efficiency, scalability, and compliance with internal standards.
• Maintain comprehensive process documentation and deliver structured training to key stakeholders.
• Collaborate with senior leadership to support revenue growth and operational excellence.
• Partner closely with CRM and IT teams to integrate business processes with current and emerging technologies.
• Define, track, and report KPIs to measure process effectiveness and support data-driven decision-making.

• Become trusted advisor, define the ways to maximize business value from complex digital transformation programs and accelerate adoption of new technologies and methodologies for our customers
• Help you with your individual initiatives - we are open to them, just come and share your ideas!
• Care for your wellness with a health insurance package
• Work with a diverse team of professionals in a collaborative enterprise environment

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.

• Executive

• Full-time

• Management and Consulting

• IT Services and IT Consulting

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