Senior User Researcher

Company Description

Come join us and make a difference in the world!

We are looking for a Senior User Researcher for a 6 Month Fixed‑term contract to work on one of our projects. Ideally this role would require an immediate start. Please note role can be Remote or Hybrid, Subject to Location.

We’re looking for a Senior User Researcher with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.

We work with a broad range of clients, some of whom are completely new to user‑centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.
• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.

We work with central and local government, the NHS, voluntary, not‑for‑profit, and private sector organisations.

We work hand‑in‑hand with our clients and sometimes we’re embedded in their teams for projects. You’ll move on to different sectors after 3–12 months because we want you to get a variety of experiences, from applying GDS (government digital service) standards, to improving customer buy‑in. Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet‑ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of our Digital teams, including interaction and content designers, and developers.

All of our User Researchers are supported by more senior members of the User Research team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

• Demonstrable Senior User Research Experience
• Experience working with Multidisciplinary Project Teams
• Experience working on GDS or Public Sector Projects
• Must be eligible for NPPV3 clearance
• Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these.
• Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.
• Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co‑analysis and co‑synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute.
• Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
• Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.
• Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
• Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
• Managing complexity and ambiguity – UCD projects are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with UCD projects

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical…