AI Solution Architect Manager

## AI Solution Architect Manager Apply locations:
United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
JR111267

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Manager, AI Solution Architecture leads a team of AI Architects responsible for designing, governing, and enabling innovative AI-powered customer experience solutions across the Genesys ecosystem. This role combines deep expertise in artificial intelligence, conversational AI, customer experience technologies, cloud architecture, and people leadership to drive the successful adoption of AI solutions that deliver measurable business outcomes.

The ideal candidate is a strategic technology leader who can bridge business objectives, AI innovation, and technical execution while developing a high-performing team of architects. This role partners closely with Sales, Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders to accelerate AI transformation initiatives for customers and the organization.
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* Key Responsibilities:

** Leadership & Team Development:
* Lead, mentor, and develop a team of AI Solution Architects, fostering a culture of innovation, collaboration, and technical excellence.
* Establish performance goals, development plans, and career progression paths for team members.
* Drive the adoption of AI architecture standards, best practices, and governance frameworks.
* Support hiring, onboarding, and retention of top AI and cloud architecture talent.
* Promote continuous learning in emerging AI technologies, large language models (LLMs), generative AI, agentic AI, machine learning, and automation.

AI Architecture Strategy:
* Define and execute the AI architecture vision aligned with Genesys’ AI strategy and customer experience transformation goals.
* Oversee the design and validation of complex AI solutions leveraging Genesys Cloud AI capabilities, conversational AI platforms, generative AI technologies, and third-party AI ecosystems.
* Establish architectural standards for AI solution scalability, security, observability, reliability, compliance, and responsible AI practices.
* Lead architectural reviews and provide guidance on AI deployment models, integration patterns, data architecture, and operationalization strategies.
* Serve as the escalation point for complex AI solution challenges and architectural decisions.

Customer & Business Engagement:
* Act as a trusted advisor to customers and executive stakeholders on AI transformation initiatives.
* Lead strategic AI discovery sessions, architecture workshops, executive briefings, and innovation engagements.
* Translate business objectives into AI-driven customer experience solutions that deliver measurable value.
* Support strategic sales opportunities through AI vision, solution design, technical leadership, and executive engagement.
* Help customers define AI adoption roadmaps, governance models, and business value frameworks.

Cross-Functional Collaboration:

* Partner with Product Management, Engineering, Data Science, Professional Services, Customer Success, and Sales organizations.
* Influence AI product direction by providing feedback from customer engagements and market trends.
* Collaborate with internal stakeholders to define reusable AI frameworks, accelerators, and reference architectures.
* Support go-to-market initiatives and thought leadership around AI-driven customer experience innovation.

Operational…