3rd Line Technical Support Engineer

Job Title

3rd Line Technical Support Engineer

DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.

12 hr

Shifts:

7am-7pm Day Shift & 7pm-7am Night Shift.

The DuPont shift pattern follows a 4‑week rolling rota as follows: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.

Remote – with travel to client sites when required.

£40-£45K pa DOE.

Q2/3 2026.

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working. This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day‑to‑day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.

The role involves overseeing various processes, maintaining relationships with high‑profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations. The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.

Ideal Candidates will have a strong understanding of IT Infrastructure, Networking and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual, is crucial, along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi‑Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence and Endpoint Protection.

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend – T&C apply
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
• Enhanced Paternity Pay
• Enhanced Maternity Pay – with 2 years' service