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SaaS 2nd-Line Support Analyst | Escalations & UAT
Job in
Carrickfergus, County Antrim, BT38, Northern Ireland, UK
Listed on 2026-06-22
Listing for:
IRIS Software Group
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
IRIS Software Group is seeking a 2nd Line Customer Support Analyst to join their Financials Customer Support team. The role involves investigating escalated customer queries, supporting a range of IRIS Financials products, and collaborating with internal teams to resolve technical issues.
The ideal candidate will possess experience in a customer-facing or technical support role and have strong problem-solving and communication skills. This is an excellent opportunity for those looking to develop their career in a fast-paced SaaS environment.
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