IT Service Desk Field Engineer

IT Service Desk Field Engineer

Midlands or South based | Extensive Travel Required

Plus Car Allowance + On-Call Benefits

Are you a hands‑on IT professional who thrives in a fast‑paced, people‑focused environment? Do you enjoy solving problems on‑site and making a real impact where it matters most?

We’re looking for an IT Service Desk Field Engineer to join our growing IT team, supporting sites across the UK. This is a dynamic role combining field‑based support, remote troubleshooting, and project involvement
, with the opportunity to play a key part in acquisition onboarding and service delivery.

• Travelling across the UK to deliver on‑site IT support to clinics and corporate offices
• Acting as a first responder to minimise downtime and keep critical services running
• Diagnosing and resolving hardware, software, and network issues
• Supporting installations, upgrades, and site onboarding activities
• Providing remote Service Desk support when not in the field
• Creating and maintaining clear technical documentation and knowledge articles
• Building strong relationships with stakeholders and delivering exceptional customer service

• Experience in an IT support or field engineer role (2+ years)
• Strong knowledge of Microsoft OS, M365, and networking fundamentals (TCP/IP, DNS, VPN)
• Hands‑on troubleshooting across multi‑site environments
• Ability to work independently
  , prioritise effectively, and own issues through to resolution
• A customer‑first mindset with excellent communication skills
• Flexibility to travel extensively across the UK

• Car allowance to support your travel
• On‑call allowance as part of the role
• Exposure to large‑scale IT rollouts and acquisitions
• Opportunity to work across diverse environments and technologies
• Be part of a collaborative team making a real difference to frontline services

You’ll play a vital role in ensuring technology supports essential services, with a direct impact on business continuity and user experience. If you enjoy variety, autonomy, and being the face of IT support — this role is for you.

BH1195 IND2