Solution Architect

Solution Architect

Location: UK - Mobile England |
Job-: 218785 |
Contract type: Standard |
Business Unit: Service Now

Join Computacenter’s Service Now Centre of Excellence as a Service Now Solution Consultant, where you’ll help customers shape their Service Now strategy and unlock the full value of the Now Platform.

In this customer-facing role, you’ll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You’ll bring Service Now capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes.

You’ll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre‑sales approach.

• This is an opportunity to play a visible role in a growing Service Now practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value.
• Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling Service Now solutions.
• Success means strengthening Computacenter’s pre‑sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping.
• Success means building trusted relationships across customers, Service Now, Sales, Managed Services and Professional Services teams to support growth and successful project initiation.

• Support sales and bid teams in qualifying customer Service Now needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on Service Now Centre of Excellence expertise where required.
• Contribute to Requests for Information and Proposals, ensuring Service Now responses align with Computacenter standards and support the customer’s Service Now strategy.
• Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the Service Now platform, both during bids and in‑life contracts.
• Deliver standard and tailored Service Now demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings.
• Collaborate with stakeholders, virtual teams and Service Now Centre of Excellence consultants to share knowledge, best practice and practical delivery insight.
• Understand the business and technical challenges addressed by Service Now solutions, including relevant regulations, business drivers, evolving customer needs and security considerations.
• Share Computacenter’s practical experiences in delivering Service Now with prospects and existing customers to demonstrate our credibility and expertise.
• Work with Service Now partner pre‑sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods.

• Experience working with Service Now in a pre‑sales or solution consulting environment, acting as a trusted advisor to customers.
• Strong knowledge of IT Service Management and wider Service Now capabilities, processes and best practice, with the ability to show how Service Now supports customer objectives.
• Ability to bring Service Now solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value.
• Excellent team‑working skills, with the ability to collaborate across virtual teams to develop the right customer solution.
• Excellent problem‑solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills.
• Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management.
• High degree of technical expertise and practical understanding of Service Now‑based solutions.
• Able to demonstrate Computacenter’s…