Technical Support Analyst - EMEA

Role Overview

As a Technical Support Analyst, you will provide exceptional application support and service for our highly valued Enterprise SaaS customers in the EMEA region. You will demonstrate excellent communication, analytical, and customer service skills to resolve customer issues effectively while providing a great customer experience.

Collaborate with customers to transform their business problems into customizations within our product, provide quality and timely support to customers, and work with internal teams to ensure customer needs are met.

You will be interacting directly with Visier's customers, and you must be able to think on your feet, communicate clearly, and effectively manage expectations and competing priorities.

• Minimum 3 years' experience in a technical, customer-facing support role
• Post-secondary education in a related field, or equivalent
• Strong knowledge of data and database management systems
• Strong analytical and problem‑solving skills
• Experience gathering and writing requirements from customers
• Experience supporting/troubleshooting browser‑based software solutions
• Excellent interpersonal and communication skills
• Experience maintaining accurate customer interaction documentation and quality case management records
• Efficient time management skills
• Ability to anticipate and predict potential cascading effects of changes made within customer environments
• Proven track record of working remotely
• Hands‑on experience using Issue Tracking/Management systems like Service Now and Jira

• Competitive salary
• Top‑tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type
• Annual company All Hands in Vancouver
• Centrally located, modern office with quick access to public transit